Frequently Asked Questions of Marshalls

Marshalls typically releases new products on a monthly basis. However, there may be times when new products are released more or less frequently depending on the demand.

The best way to find out about new products is to sign up for the Marshalls newsletter. This way you will be among the first to know about new releases. You can also follow Marshalls on social media to stay up-to-date on new products.

Yes, all Marshalls products come with a one-year warranty. This warranty covers defects in materials and workmanship. If you have a problem with a product, please contact Marshall’s customer service for assistance.

There are a few ways to contact Marshall’s customer service. You can call customer service at 1-800- Marshall, send an email to info@marshall.com, or fill out the contact form on the Marshalls website.

Marshalls is able to offer its customers cheaper prices because it doesn’t have a buyback policy for manufacturers. This means that suppliers are willing to sell inventory to Marshalls for less because they know Marshalls won’t try to buy it back later.

TJX Company owns Marshalls.

Visit Marshalls’ store locator here: https://www.marshalls.com/us/store/stores/storeLocator.jsp and enter your state, city or zip code to find the Marshalls nearest to you.

Customers’ satisfaction is always Marshall’s top priority. If you’re not pleased with your purchase, you can return the items within 30 days of the purchase date as long as you have the registered receipt and the merchandise. They will be happy to exchange it for you or give you a refund, whichever you prefer.

Returns without a receipt are only eligible for store credit at Marshall’s. A valid ID (driver’s license, military ID, state-issued photo ID card), name, address and signature are required for these types of returns. Your signature may also be required to return any purchases without a receipt.

For your convenience, Marshall’s customers can now receive their receipts by email at select stores. You can use an Email Receipt instead of a paper receipt if you need to make a return. Marshall’s Return Policy still applies to Email Receipt transactions.

Marshalls – an American chain of off-price department stores known for its amazing selection and low prices. Marshalls has over 1,000 stores across the United States, including larger stores called Marshalls Mega Stores, covering 42 states and Puerto Rico. Plus, 61 stores in Canada!

No, Marshalls stores are closed on Easter.

any items bought from a Marshalls store can only be returned to that same store, and this is in accordance with their return policy. Items purchased from Marshalls cannot be returned to T.J. Maxx or any of our other sister brands.

The Marshalls department store offers clothing, footwear, jewellery, beauty products, bedding, and other home decor items.

The following are the customer service contact numbers for those who prefer to speak to someone offline or online:
Offline Services: (800) 926-6299
Online Services: (833) 888-0776

You can use the card in their respective stores and shop online using their respective websites. Until the balance is zero, deductions continue.